J.D. Falvey’s Return and Refund Policy
We want you to be completely satisfied with your purchase from J.D. Falvey’s. If for any reason you are not happy with your order, please review our return and refund policy below.
Returns
- Eligibility: You may return unused and unopened items within 14 days of receiving your order for a full refund or exchange. Items must be in their original condition and packaging.
- Damaged or Faulty Items: If your item arrives damaged or faulty, please contact us within 7 days of receipt with photos of the damage. We will gladly replace the item or issue a full refund.
- Exclusions: Personalized or custom-made items, gift cards, and perishable goods (such as food and beverages) cannot be returned or refunded unless they are faulty or damaged.
- Return Shipping: You are responsible for the cost of return shipping, unless the item is damaged or faulty. We recommend using a trackable shipping service to ensure your return arrives safely.
Refunds
- Processing Time: Once we receive your returned item and verify its condition, we will process your refund within 14 days. The refund will be credited to your original payment method.
- Shipping Costs: Original shipping costs are non-refundable, unless the item was damaged or faulty.
- Damaged or Faulty Items: For damaged or faulty items, we will cover the cost of return shipping and issue a full refund.
How to Make a Return
- Contact Us: Please contact us at our contact page to initiate a return. Provide your order number and the reason for the return.
- Pack Your Item: Securely pack your item in its original packaging. Include a copy of your order confirmation or packing slip.
- Ship Your Item: Ship your item to the address provided in our return instructions.
Consumer Rights
This policy is in addition to, and does not affect, your statutory rights as a consumer under EU law.
Contact Us
If you have any questions or concerns about our return and refund policy, please contact us at our contact page.
Thank you for shopping at J.D. Falvey’s!
